2019 BLOG REFLECTIONS

This blog went live on March 1st of this year. At the time, it was called ‘A Day In The Life Of KN J’, homage to the fact that I was publishing stories based on days of my life. It was towards the end of April that I realised the name was not a correct representation of my writing – and that it was boring as hell! I was writing about snippets of my day or tales of my life, and so the name ‘KN J Tales and Snippets’ was born. What does KN J mean? Initials for my name. Why the space? KNJ was taken by some dudes. Very few brain cells were wasted there!

In March, I posted five stories – 100 Rocks, The Water Bottle, Lame, Fudge and It’s a Jungle Out There. These stories were my very first attempts at writing. I should probably go back and reread them sometime and see whether there’s been any improvement in my writing. It could be cringe worthy, considering I’ve since learnt about comma placement (and still not using them correctly).

During this blog’s inception, I spruiked and spammed mainly to family and friends. By the end of the first month, I had a total of 69 visitors and averaged 15 views per post. I had two likes and four comments, all from one super supportive and fantastic friend. I had ten followers, again all friends.

In April, I decided it was important to be disciplined with my writing schedule. I was going to aim for a weekly blog post, but I couldn’t commit to a specific day or time – I still can’t! I posted four stories – Lunch, The Art of Packing, Namaste and Basket Case . It would be The Art of Packing that finally enticed an internet wanderer to comment, and it elicited eight likes!

In May, I discovered the importance of SEO and terms like categories and tags. I doubled back and fixed my previous posts, in turn doubling my stats. The Silver Lining of Being Awkward and Half-Priced Discount…Still Not Enough were the first posts to break ten likes! My favourite post was Accidental Railjob.

In June, I delved into strategies to market my brand and created a Facebook Page and Twitter account. Other than WordPress, Facebook is my second highest referrer. I’ve only recently seen some engagement with Twitter. It takes a hell of a lot of engagement on all platforms to generate traffic and in the end, I stopped actively seeking inorganic methods. I found myself down the rabbit hole of the net, constantly checking stats and trying to improve traffic. It was wreaking havoc with my mind. It wasn’t my initial intent but somehow it had become my ball and chain. I forced myself to re-evaluate the reasons why I started this blog and did an overhaul in my thinking – I write because I want to share my experiences, my audience will find it in due course.

I began opening up about my mental health issues. My Struggle With Small Talk revealed my social anxiety issues and Find Your Strength was the first time I admitted to not coping with depression and parenting. It was also the month that my readership grew, and people began commenting. I began to understand that my words were being heard and people did resonate with my experiences, in both parenting and with mental health.

In July, our household suffered through influenza and a range of illnesses. It was a tough time where I resorted to fast food and self-pity – Chasing the Golden Arches.

In August, I received my first retweets on Twitter! Slaving Over a Hot Stove and How to Survive Toddlerhood. The writing community on Twitter is amazing and supportive. I do feel like an imposter calling myself a writer because I haven’t published any books but as it’s been pointed out to me – I write, therefore I am a writer!

In September, I struggled with content and motivation to write, producing only three posts – Stranger Directions, Live Without a Net and Little Bit of History Repeating.

In October, I got two awards! Sunshine Blogger Award and The Liebster Award. I think the last time I was awarded for something was in high school. The underachiever in me was extremely happy.

My Remedy for School Holiday Boredom took out the highest likes for the year at 26! I quit my job at the end of October, unable to balance working and motherhood and battle with mental health issues – Farewell Until We Meet Again was my goodbye post to my fellow colleagues.

In November, I did a creative writing course and submitted my homework as blog posts along with my usual ramblings. Funnily enough, I discovered that I like poetry and writing it. A Mother’s Love was my first poem. One of my stories, Remember to Breathe, was published for the first time in the Your Child magazine. They published When It Rains, It Pours the following month. Another magazine MamaMag published The Art of Packing. Man, it was the best feeling!

In December, The Dreaded School Run took out the highest number of comments for the year! I participated in Hoppy Tales, a short story writing tag that was super fun and brought a whole new crowd to my blog!

So… now that I’ve spammed you with a bunch of back links, what have I really got to say about 2019?

This year has been successful on so many fronts. It’s been a crazy journey of self-discovery and healing. Sitting down and penning my thoughts has taught me that I am capable of self-discipline, of reflecting on my feelings and actions, and more importantly, making the necessary changes to gain a happier me and experience a more fulfilling and purposeful life.

I’ve met wonderful and supportive people in the blogging and writing community. I’ve read some poignant, beautiful, inspiring and heartbreaking posts. I’ve laughed at funny gifs and admired Instagram-worthy photos. I’ve formed social connections I never dreamed could happen. Thank you to everyone who reads, comments or likes my posts – it means so much to me that you take the time out of your busy day to read my ramblings.

For 2020, I wish to continue my journey to create inspiring, empowering and humorous written pieces. I hope that my words can bring comfort, laughter and be relatable to those who read them.

I’ll be on a break for a few weeks so there won’t be any posts from me. I’m aiming for time away from social media so I won’t be online – much.

Happy holidays everyone! See you in the New Year! Keep safe. Love more. Hate less. Eat more greens.

Copyright © 2019, KN J Tales and Snippets. All rights reserved.

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NEW LOW OF CUSTOMER SERVICE

Retail customer service comes in many forms and levels – a spectrum of care, if I may be so bold.

The highest level might include an immediate acknowledgement of your presence, “Hello, how can I help you?” or “Hello, I’ll be with you in a moment.” Followed by some assistance if need be, a little small talk, a quick transaction and a farewell. Throw in a freebie promotion or extra discount, and you’re guaranteed a happy customer, probably a returning one if there is a sincere attempt at forming a connection.

The lowest level might include shop assistants standing around gasbagging or placing more importance on restocking merchandise instead of helping their customers. There little to no care with forming any connection. These employees are counting the minutes until closing and simply waiting for the next paycheck. You’re actually doing them a disservice by being in the store.

When you go into a shop, what do you expect from a customer service attendant? At a minimum, I expect a greeting or an acknowledgement of my presence. Recently, I experienced a level of customer service not previously charted – it was so poor that it was off the spectrum!

I was passing a boutique clothing store and noticed the linen skirt that I had previously eyed, reduced by 30%. I really wanted it. I hadn’t bought anything for myself since… you know, I can’t even remember – that’s how long ago.

I rarely buy clothing at full prices. Being on one income and having children (costly little things) means that I opt for clothing from the sales rack or budget shops (BTW major Kmart fan). I don’t have anyone to impress or anywhere to be, so usually, I’m slobbing in a long granny cardigan and some colour faded leggings or unfashionably high-waisted jeans. It’s my go-to outfit, the one I’m most comfortable in, despite looking like the Runway Goddess of the Dag.

So on a whim, I took the skirt into the store with my three-year-old son and waited for a free change room.

I read somewhere that within the first seven seconds upon meeting a person, our subconscious mind makes a series of assessments, AKA judgements on a range of areas such as intelligence, socioeconomic status, trustworthiness, sexual orientation and promiscuity. I guess that’s why there’s the phrase “people are quick to judge.”

The sales assistant, who I presumed was the owner, must have found me severely lacking after those seven seconds of judging. I must have given her a bad first impression, so much so, that she immediately despised my presence. It’s either that or she had the best resting bitch face I have ever seen. You just know when someone is judging you. It makes your skin crawl and your gut squeamish. You feel it. It’s called intuition.

As soon as I stepped within the store, I felt the weight of her stare; her laser penetrating beams projected by her beady eyes, tracking my every move. The old coot had a downturned mouth and a surly disposition. She didn’t gift me a smile or a greeting, simply watched my son and I, standing a metre away. This woman was sending me bad vibes and visual cues that made me feel unfairly judged. It felt as though she was attempting to telepathically shoo me out of her store.

I have never experienced this kind of customer service. It had me recalibrating my spectrum of care. This was the new low. I couldn’t fathom the reason behind this woman’s seemingly poor behaviour.

Was she like this to all her customers? Was she having a bad day? Does she not care about fostering good relations with customers and encouraging repeat business? Or was it me? 

Was it because I had a three-year-old with me? Does she hate children? Was she worried about the damage he might cause to her merchandise? I mean, he was walking between the aisles and face-planting against the mirror but it was harmless fun (Probably lost some good brain cells but eh!). I wasn’t about to let him pull clothes off racks or throw jewellery across the room!

Or was it because of my appearance? Did I look like a penniless chump off the streets looking to swipe some goods? Sure I had on my ratty cardigan and could pass as a Bogan, but I had shoes on… so didn’t I meet the minimum requirements for service? Plus, I had money! Well, a credit card.

I hate to think it had anything to do with my nationality or physical appearance. Australia is a vibrant multicultural country with rich cultural diversity, so overt racism is rarely experienced. I don’t like to pull the race card, so I refuse to believe it was the reason for the lacklustre service.

The woman’s blatant disregard for customer service really had me feeling bad. Fancy that! And after all that emotional turmoil, the seam on the skirt tore upon the first wear!

I’m sure there is a lesson in here somewhere… Maybe next time I see something I really want, I’ll do online shopping instead.

Copyright © 2019, KN J Tales and Snippets. All rights reserved.

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WAVES OF EMOTIONS

Pre-surgery ramblings:

There are three large frames of dusty landscapes placed strategically around the room. Lines of orange and beige chairs face towards the walkway that leads to the reception desk. It’s unsettling having eyes on you as you walk in.

Two large rugs are hung on the wall behind reception; one striped with brown, green, orange and yellow, and the other with different shaped circles. Perhaps the interior designer used the varying colours of poo as inspiration for the room. It is after all, the specialist rooms for gastroenterology.

I’m sitting here, waiting for my husband to be released post-gastroscopy/colonoscopy. We are here for investigative procedures following complaints of severe stomach pains.

If you ask me, I believe it is due to the stresses of work and life. He is known put aside his own basic needs of food and water to accommodate work issues. He works long hours and rarely takes any leave. He is always on call, awakened at all hours of the night. On days of leave, such as today, his phone still buzzes with calls from work. Having a medical procedure doesn’t give you an out.

It’s got me thinking. Is there such thing as work life balance? Can you pursue and achieve a successful career without it impacting your health, family or life? Conversely, can you have a fulfilling life without some form of work?

Post surgery misery:

As soon as my husband entered the room, I knew there was something amiss. His usually unreadable mask broken, his face shrouded with unease. The news was not positive. He was speaking but the words weren’t computing. I had to read the papers that the specialist had given him, not trusting his words.

‘Four polyps removed. One single 20mm sessile polyp removed. All sent for examination. Repeat colonoscopy in a year.’

For most people, this information wouldn’t elicit extreme emotions. No definitive results other than some polyps. There is no point worrying until the polyps are tested. However, to a person who suffers from anxiety and prone to worst-case scenarios, my mind is having a meltdown.

I’m scared. A train of morbid thoughts plagues my mind; precancerous polyps, bowel cancer, mortality rates, death. Google is fast becoming my unwanted best friend.

What happens if they are precancerous polyps? What does this mean? How can I fix this? What can I do?

I just want to cry. I can’t deal with the unknown. The thought of anything happening to my husband makes me want to break down. He is my strength, my love, my everything. I can’t help but cry as I type this.

So as I enter these next few weeks of uncertainty, I pray that I can be strong for my husband and my children, and that I can put aside my own fears and anxiety to support the man who has always been my rock. For I won’t be the only person riding the waves of emotions.

Update: We found out the polyps were indeed precancerous types, ones that lead to colon cancer if not removed. I’m relieved the outcome was not cancer but I can’t help but feel upset that there is that looming risk. For now, we continue our healthy diet and annual surveillance. Thank you to everyone for your support and kind words during the times I was feeling overwhelmed with fear and anxiety.

Copyright © 2019, KN J Tales and Snippets. All rights reserved.

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